FAQ

Q: Where are you located?

Tiara RV Sales
3260 Cassopolis St.
Elkhart, Indiana 46514

Just north of the I80/90 toll road on the east side of SR 19.

Our hours are 8:00am to 5:00pm Monday-Saturday, Closed Sundays.

Q: If I don't live in Indiana and I purchase a unit from Tiara, will I have to pay sales tax and license fees?

If you are a Michigan resident, we will collect 7% sales tax, you will get credit in Michigan for paying that tax. On any other out of state customer, no sales tax will be collected. We provide you with a 31-day temporary tag to use until the final paperwork clears. When the paperwork has cleared we will mail you the MSO (Manufacturers Statement of Origin), which you will take to your local license branch where you will pay your taxes and license fees.

Q: How can you sell your units for so much less than my local dealer?

Tiara RV Sales is in close proximity to the production facilities and that allows us to save on freight costs. We, in turn, pass that discount on to our customers. Elkhart is considered to be the RV capital of the world, and to stay competitive in our local market we must price our units accordingly. Our campers are not base models and have not taken any kind of damage or abuse; in most cases, they have all of the available options.

Q: What other fees will I be charged when I purchase this camper?

There is a $100 doc fee and that's it. The price is the price. The camper will come fully prepped and detailed. All appliances will be tested as well as the water and gas systems. The LP bottles will be filled and a new deep cycle battery will be installed.

Q: Do you take trade-ins?

Yes, we can usually give you a quote without seeing your camper, but pictures certainly help. Each trade is subject to inspection when it is received.

Q: What do I do if I need service work?

Tiara RV has an eight-bay service center that can handle all of your warranty and service needs. If you are traveling or not local, any dealership for the manufacturer will perform your service and warranty work. If you need assistance locating your nearest service center please call 866-233-3085. You can also visit your manufacturer's website to find your nearest dealer. We also offer an extended service contract that allows you to get service work done at ANY service facility.

Q: Do you offer financing?

Yes, we use banks that specialize in RV loans and have more competitive rates and terms, but of course, these vary based on credit scores.

Q: Do you sell hitches?

Yes. We offer a variety of weight distribution and sway control systems. We also offer brake control services. Fifth wheel hitches are installed at Dan's Service Center across the street from our store, Tiara will take your unit there for Dan's to connect it to your vehicle and make any adjustments that may be needed. Dan's Hitch offers various types and sizes of hitches and can answer any towing questions you have about your vehicle. They also can provide you with any other unique towing systems you request. Dan's Hitch phone number is 1-800-35-HITCH.

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